Missing {company_name}, {first_name} or other variables in the messages
If you’ve noticed that some variables (like {company_name}, {first_name}, or other placeholders) are not being filled with actual values in your automated messages, it’s likely due to one of the following reasons:
1. When Using a CSV File to Create a Campaign
Ensure that each contact in your CSV file has all the necessary data in the corresponding fields. If some contacts are missing data (like the company name or first name), the variables won’t be replaced with their values in the messages.
2. When Using a URL to Create a Campaign
In some rare cases, our app may fail to pick up certain variables (like company name or first name) from a contact’s LinkedIn profile when using a LinkedIn search URL to create the campaign. This can happen if the contact’s profile is incomplete or if there is an issue with reading the profile details.
What to Do If You Encounter This Issue:
If you experience missing variables in your messages, please reach out to our support team for assistance. To help us resolve the issue quickly, please provide the following information:
Campaign Name: Let us know the name of the campaign where the issue occurred.
Screenshot of the Conversation on LinkedIn: A screenshot showing the contact’s information will help us investigate the issue.
URL to the Conversation on LinkedIn: Provide the LinkedIn URL to the contact’s profile or the conversation in question.
We’ll be happy to assist you and resolve the issue as quickly as possible.