What should I do if Scout isn’t working properly?

If something’s not working quite right in BluChip Scout, don’t worry—we’ve got your back. Whether it’s a connection issue, a campaign that’s stuck, or something just not loading correctly, here’s what to do:

🧹 Step 1: Quick Troubleshooting

Try these first:

• Refresh the page or log out and back in

• Clear your browser cache and cookies

• Make sure you’re using an updated browser (we recommend Chrome)

• Disable browser extensions temporarily, as some ad blockers or security tools can interfere with Scout

🔄 Step 2: Reconnect integrations

If the issue seems related to LinkedIn or your email account, try:

• Disconnecting and reconnecting your email or LinkedIn account in Settings > Integrations

• Double-checking your email provider’s permissions (especially for Gmail or Outlook)

🛠 Step 3: Reach out to us

Still having trouble? We’re here to help.

Just shoot us a message at hello@gobluchip.com with:

• A quick description of the issue

• What you were trying to do when it happened

• Any screenshots (if helpful)

Our team will jump in as quickly as possible to diagnose the issue and get you back on track.

Pro tip: Include the name of the campaign or sequence involved—this helps us resolve things even faster.

We’re committed to giving you a smooth, reliable experience—and we’re always here if something goes sideways.