Why isn’t my email sequence sending?

If your email sequence isn’t sending as expected in BluChip Scout, don’t worry—there are a few common causes that are easy to troubleshoot and fix.

✅ Step 1: Make sure your email account is connected

Go to Settings > Email Integration and check:

Is your inbox (Gmail, Outlook, or other) connected?
Has your connection expired or been revoked by your provider?
If so, reconnect your email and refresh the page

If your email was disconnected, Scout pauses sending until it’s reconnected.

📅 Step 2: Check the campaign start date and schedule

Head to your Campaign Settings and confirm:

The campaign is active (not paused or completed)
The start date is in the past (not scheduled for the future)
The sending window (days/times) is currently open

If your sequence is set to run only on certain days or during specific hours, it may be waiting for the right window.

📬 Step 3: Review your daily sending limit

Scout respects your daily send cap to keep your deliverability strong. If you hit your max for the day, any remaining messages will queue and resume tomorrow.

Check:

Campaign settings > Daily email limit
Global settings if you’ve applied limits across all campaigns

👥 Step 4: Confirm contacts are eligible

Sometimes emails won’t send if:

The contact doesn’t have a verified email address
They were previously marked as bounced or unsubscribed
They’ve already received the same sequence before

Scout will automatically skip these contacts to protect your sender reputation.

🛠 Step 5: Look at your sequence setup

Go to Sequences > Edit Sequence and double-check:

Each step is properly built (with no missing message or invalid variables)
There’s a time delay between steps
You’ve assigned the right sequence to your campaign

Pro tip: Send yourself a test email from the sequence to confirm everything is working correctly before launching.